Returns

As an ISO 9001:2008 certified company, we are committed to providing our customers with the very best in products and service. Every product that is shipped from our warehouse undergoes strict quality inspection by our team to ensure they adhere to industry standards and regulations

In the unlikely event that you are not happy with your product and wish to return it, simply contact us within 10 business days of receiving your order in one of the following ways:

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your return is received a case will be opened and a member of our team will be tasked with inspecting the goods and resolving any issues. We will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to the payment card used for purchase.

Damaged or Missing Goods

During transit, there are rare occurrences in which goods may arrive damaged or you might experience shortages. In such occasions, please contact us ASAP and we will aim to rectify the situation.

EU Right of Withdrawal

Access by logging in to your Croylek account.

Does not cover customised, fabricated, or processed items.